The 12 Competencies

Well-researched landmark studies by a number of major U.S. corporations identified the 12 key competencies that highly-effective managers and supervisors possess to a greater degree than do average performers. These critical competencies are the basis for the complete management development program MAP2/Excel2. A description of the competencies may be downloaded here.

1. Time Management and Prioritizing
2. Setting Goals and Standards
3. Planning and Scheduling Work
4. Listening and Organizing
5. Giving Clear Information
6. Getting Unbiased Information
7. Training, Coaching, and Delegating
8. Appraising People and Performance
9. Disciplining and Counseling
10. Identifying and Solving Problems
11. Making Decisions, Weighing Risk
12. Thinking Clearly & Analytically